Refund and Returns Policy

Effective Date: 01-Dec-2024

At Vet Drug Shop, customer satisfaction is our top priority. We strive to ensure that all products meet the highest standards of quality and arrive in perfect condition. If you are not completely satisfied with your purchase, please review our return and refund policy for assistance.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is returned within 30 Days of purchase.
  • The product is in its original packaging, unused, and in the same condition as when received.
  • Proof of purchase (e.g., order number, receipt) is provided.

Non-Returnable Items:

  • Opened or used products.
  • Perishable items such as supplements with a short shelf life.
  • Custom or special-order items.
  • Items marked as “final sale.”

2. How to Initiate a Return

To request a return:

  1. Contact us with your order details.
  2. Our customer service team will provide instructions for returning your item, including the return shipping address.
  3. Pack the product securely to prevent damage during transit.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Refunds will be processed to your original payment method within 7-10 business days.
  • Rejected Refunds: If the return does not meet the eligibility criteria, we will notify you, and the item will be returned to you at your expense.

4. Exchange Policy

We offer exchanges for defective or damaged items. If you need to exchange a product:

  1. Contact us within 7 days of receiving the item.
  2. Provide proof of purchase and photos of the defective or damaged product.
  3. Follow the return process outlined above to send the item back.
  4. A replacement will be shipped once the returned item is received and inspected.

5. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).
  • Original Shipping Fees: Original shipping charges are non-refundable, except in cases of our error.

6. Exceptions

If the item is damaged during transit or you receive the wrong product, please contact us immediately. We will resolve the issue promptly at no additional cost to you.

7. Contact Us

For any questions or concerns about your return or refund, please reach out to us

Thank you for choosing Vet Drug Shop. We are here to ensure your satisfaction and trust in our products!

Shopping Cart